How Does a Customer Engagement Platform Boost Retention?
The main reason customers stop engaging with a business is that they no longer see ...
How Do You Measure Customer Engagement?
Customer engagement can be difficult to measure without the proper tools, resources, or know-how. Customer ...
Is Customer Loyalty Decreasing?
A lot of industries are seeing a dramatic shift in customer behaviours and customer expectations. ...
Keeping your Best Customers for the Long Term
Customer retention is one of the biggest challenges facing many industries including eCommerce and sports, ...
How to Create a Personalised eCommerce Experience
Ninety percent of retailers use personalisation in one way shape or form. But using it ...
How Does Marketing Automation Save Time?
Marketing automation tools are becoming an industry standard part of the marketer’s toolkit. Although for ...